Returns & Refunds Policy
Here at CASEMEOUTT we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organise a return and we are here to make this as easy as possible for you.
RETURNS, REFUNDS & EXCHANGES ARE ONLY PROVIDED ON DAMAGED ITEMS. All our products are quality inspected before shipping to customers, so this shouldn't be the case unless the damage occurs throughout delivery. ALL SALES ARE FINAL due to the nature of our products which are custom made to order.
If items returned fail to meet our return conditions then we reserve the right to reject the refund request.
We will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:
- Proof of Damage is sent.
- The returned item is unused.
- The item returns to us in its original packaging.
- The item arrives back to us within 14 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).
All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing casemeouttt@gmail.com. We reserve the right reject return requests. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorization Number which is obtained from a member of our Support Team.
If you request a refund and it is accepted, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5 - 10 business days once we have received back the item and are satisfied with the condition. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.
If you need to exchange it for the same item, send us an email at casemeouttt@gmail.com for details on how to proceed with same.
In some specific circumstances we offer store credit if a return is not viable/possible.
Please note that we cannot process exchanges/replacements or refunds after 14 days so please be sure to contact us ASAP.
Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at casemeouttt@gmail.com.
Please also note that you are responsible for the shipping costs for returning your item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. For more information click here. Please remember it can take some time for your bank or credit card company to process and post the refund too.
WRONG ADDRESS DISCLAIMER
It is the buyers responsibility to make sure that all shipping information is correct. We have a strict shipping schedule and therefore won't always be able to make changes to the shipping address. Please double-check the address you are entering before checking out. We will NOT be held responsible for packages sent to the wrong address.
If your order is already processing or has already shipped, we are unable to make changes to the destination address. At that point, the only thing we can do is wait for the package to be returned to us. If the item is returned to our warehouse, we will issue a full refund upon arrival.
If a wrong shipping address is provided, we allow 1 hour after purchase for orders to be changed due to our 1-2 day fulfillment process. Please contact casemeouttt@gmail.com if you need any order details edited. We are not responsible for any misinformation, such as wrong shipping address, that is entered by the customer.
CANCELLATIONS
You may cancel your order within 24 hours of placing your order and request to receive a full refund.